EVERY ANGLE IS COVERED AND NO DETAIL IS OVERLOOKED
RECEPTION
MANAGEMENT
Clermont Group specializes in the delivery of a fully managed service
solution which includes Front of House Management, Concierge, Meet and Greet, Switchboard Services, Meeting Room Management, Guest Services, Technical Helpdesk & Facilities Support, PA and Administrative Support.
We pride ourselves on delivering a five-star innovative customer service which allows our clients to maintain the highest of standards. We have extensive experience in creating and managing a bespoke reception that will take care of your complete front of house function.
We work closely with clients and deliver tailored training to our operatives to ensure our client's vision and values are represented with excellence by the professionals who understand the importance of a lasting first impression.
RECRUITMENT
Clermont Group provides specialist staffing solutions for all support and Front of house positions. We use industry-leading tools to search and select the highest calibre of candidates for our client’s individual requirements.
Here at Clermont Group, we understand that building strong lasting relationships is key and allows us the insight to place the most suitable candidate in roles that last. Understanding our client’s environment and vision enables us to add value to their business.
Our founding Directors are hands-on and involved in all placements. Our clients will have first-hand contact with our Directors, who are both accessible at any point during the entire selection and placement process.
CUSTOMER SERVICE MONITORING
Customer service monitoring allows clients to maintain impeccable standards at all times. We provide this service by mystery shopping and clearly documenting results. This can be carried out as often as our clients require. When a first impression is formed in a matter of seconds, it’s vital service delivery is monitored and developed where required.
BESPOKE TRAINING & DEVELOPMENT
Clermont Group has a strong belief throughout the business than investing in employees through training and developing is key. Working with individuals to develop key areas allows for personal growth, a positive attitude and career progression. We offer bespoke training and development courses focussing on all aspects of customer service including Service delivery, dealing with difficult situations, etiquette and effective communication.
